Refund Policy

1. Overview

At Allied Events, we want you to be completely satisfied with your booking. This Refund Policy outlines the circumstances under which refunds are available and the process for requesting one.

2. Eligible Refunds

You may be eligible for a refund in the following situations:

• Vendor cancels the service
• Service significantly differs from the description
• Vendor fails to show up or deliver the service
• Duplicate payment or billing error
• Event is cancelled due to force majeure

3. Cancellation Refund Schedule

4. Non-Refundable Items

• Service fees and platform charges
• Custom or personalized services
• Gift cards and promotional credits
• Add-on services purchased on the day of the event

5. How to Request a Refund

1. Log in to your Allied Events account
2. Go to "My Bookings" and select the relevant booking
3. Click "Request Refund" and select the reason
4. Provide any supporting documentation
5. Submit your request

Alternatively, you can contact our support team at support@alliedevents.com

6. Refund Processing

• Refund requests are reviewed within 2-3 business days
• Approved refunds are processed within 5-10 business days
• Refunds are issued to the original payment method
• Credit card refunds may take 1-2 billing cycles to appear
• You will receive email confirmation when your refund is processed

7. Disputes

If you disagree with a refund decision, you may appeal by contacting our support team with additional evidence. Our team will review your case within 5 business days and provide a final decision.